HL Supply Privacy Policy

Effective Date: 1/1/2026

HL Supply ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy informs you about how we handle your personal data when you visit our website, hlsproparts.com, place an order, or interact with us, and details your privacy rights.

1. The Information We Collect

When you interact with HL Supply, we collect information that identifies you or allows you to be identified. This includes:

• Identifiers: Such as your name, billing and shipping addresses, email address, phone number, and IP address.
• Commercial Information: Details about the products you have purchased, your purchase history, and other site activity.
• Financial Data: We collect payment details when you place an order. This information is processed directly by our payment gateway and is not stored on our servers in a readable format. We only see the transaction ID and a masked card number for reference.
• Technical and Usage Data: Information from cookies (see Section 4) regarding how you use our website, browser type, and device information.

You may visit our site anonymously, but registering or ordering requires you to provide the necessary personal identifiers listed above.

2. How We Use Your Information

We only use your personal data when the law allows us to. Most commonly, we use your information for the following purposes:

• Order Fulfillment: To process your transactions and deliver the products you ordered (lawful basis: performance of a contract).
• Customer Service: To respond to your inquiries, support requests, and product fitment questions (lawful basis: performance of a contract).
• Website Personalization: To tailor your experience and offer products or promotions tailored to your interests, such as those related to specific brands like Stihl or Husqvarna (lawful basis: legitimate business interests).
• Marketing Communications: If you have opted-in (subscribed) to receive our emails, we may send you news and special offers. You can unsubscribe at any time (lawful basis: consent).
• Legal and Safety: We may use your data if necessary to comply with a legal obligation or protect our rights or the safety of others (lawful basis: legal obligation/vital interests).

3. How We Protect Your Information

The security of your personal information is our priority. We implement robust measures to protect your data:

• SSL Encryption: All sensitive/credit card information you provide is transmitted via Secure Socket Layer (SSL) technology and is then encrypted into our payment gateway provider's database. This information is only accessible by authorized personnel who are required to keep it confidential.
• Limited Access: Access to your personal data is restricted to employees and third-party contractors who have a legitimate business need to access it.

4. Do We Use Cookies?

Yes. Cookies are small data files that a site or its service provider transfers to your computer's hard drive (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Remember and process the items in your shopping cart.
• Understand your preferences based on previous or current site activity, allowing us to improve your services.
• Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third-party services, such as Google Analytics, to track this information on our behalf.

You can choose to disable all cookies through your browser (e.g., Chrome, Safari, Firefox, Edge) settings. Each browser is slightly different, so consult your browser's Help menu. Please note: If you disable cookies, some of our site features will not function correctly, and your shopping experience may be impacted. However, you can still place orders by contacting our customer service team by telephone.

5. Disclosing Your Information to Outside Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing you with advanced notice, except as described below. "Outside parties" does not include our website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

Non-personally identifiable visitor information (such as aggregate traffic data) may be provided to other parties for marketing, advertising, or other analytics uses.

6. Your Privacy Rights and Opt-Outs

• Modifying Information: You can update your personal information by logging into the "My Account" section of our website.
• Email Unsubscribe: You can opt-out of our marketing emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email we send, or by changing your communication preferences in your "My Account" section. Note that you may continue to receive administrative emails related to your orders (e.g., order confirmations, shipping updates) even if you opt-out of marketing.
• Account Deletion: If you wish to request deletion of your online account and personal information from our database, please contact us. Note that we may be required to maintain certain information about specific sales transactions to process that transaction, for tax compliance, and for record-keeping purposes.

7. Third-Party Links

To provide increased value, we may include third-party links on our site (e.g., to product manufacturers like Honda or technical guides). These linked sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. However, we welcome any feedback about these links to maintain the integrity of our own site.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from anyone under 13. If we discover we have inadvertently collected data from a child under 13, we will delete it immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated "Effective Date" at the top.

10. Contact Us

If you have any questions or concerns regarding this privacy policy or our data handling practices, please contact us by email at [email protected].