Our Return & Exchange Policy

At HL Supply, we want you to be completely satisfied with your purchase. If you're not, we're here to help.

Eligibility for Returns & Exchanges:

• New & Unused Condition: Items must be returned in their original, unused condition, with all original packaging and tags intact, unless there is a manufacturer defect.
• Timeframe: You have 30 days from the date of purchase to initiate a return or exchange.

How to Initiate a Return or Exchange:

1. Contact Us: To begin the process, please contact our support team by clicking here or call us at 386-256-4891. We'll provide you with a Return Merchandise Authorization (RMA) number.
2. Prepare Your Package:
   • Securely package the item(s) you wish to return.
   • Clearly write the assigned RMA number on the outside of the package.
3. Ship Your Return: Mail your package to:
   
   HL Supply
   Returns Department
   331 Bill France Blvd.
   Daytona Beach, FL 32114
   
   Important: Returns without a valid RMA number cannot be processed.

Return Exceptions:

• Opened Items: Certain items, once opened, may not be eligible for return due to hygiene or safety reasons.
• Premix Fuel: Non-returnable due to transportation regulation.
• Used or Altered Merchandise: Items that have been worn, used, or altered will not be accepted, unless there is a manufacturer defect.
• Electronic Parts: Electronic parts that have been plugged in may not be returned.
• Clearance Items: Clearance items are sold "as-is" and are final sale.
• Resale Condition: Items must be in a condition that allows us to resell them as new.

Refunds:

• We will process your refund to the original payment method once we receive and inspect your returned item.
• We do not charge a restocking fee.
• Original shipping and handling fees are non-refundable, unless the return is due to a manufacturer defect or an error on our part.

General Warranty Information

HLSupply, LLC Parts Warranty: Your Assurance of Quality

At HLSupply, LLC, we stand behind the quality of our parts. We warrant that our parts will be free from defects in material and workmanship under normal use and service for a period of 30 days from the date of your purchase.

What This Warranty Covers:

• If a part proves defective within the warranty period, we will, at our discretion, either replace the part or provide a refund.

What This Warranty Does Not Cover:

• Parts that we determine have been subjected to misuse or improper installation.
• Any injury, loss, or damage arising from misuse, abuse, lack of reasonable care, or misapplication of our products.

Chainsaws and Whole Equipment:

For chainsaws and complete equipment purchases, please be aware that these items are covered by the manufacturer's warranty. HLSupply, LLC does not provide a separate warranty for these products. Please refer to the manufacturer's documentation for warranty information.

We are committed to your satisfaction. If you have any questions about our warranty policy, please don't hesitate to contact us.

Returns and Warranty on Chainsaws

We understand that sometimes returns are necessary. Here's our policy regarding chainsaws:

• Unused Chainsaws: We accept returns of unopened and unused chainsaws within 30 days of purchase.
• Fueled Chainsaws: Unfortunately, we cannot accept returns on chainsaws that have been fueled.

For warranty repairs, Husqvarna provides a comprehensive warranty:

• Professional Use: 1-year warranty
• Consumer Use (Professional Models): 2-year warranty

For the fastest service, we recommend taking any Husqvarna product requiring warranty repair to your nearest authorized Husqvarna dealer. You can locate a dealer here: https://locations.husqvarna.com/us/

We are also an authorized Husqvarna repair center and are happy to assist you. Please be aware that while Husqvarna's warranty covers defects in materials and workmanship, it does not cover transportation costs. The customer is responsible for shipping the unit to us and for return shipping.

Cylinder & Piston Warranty

Please read the Warranty PDF. (Opens new browser tab.)